Delete your Verdish account

Version 1 — effective 23 October 2026

This page explains how to delete your Verdish account and the data linked to it, with or without the app.

From the app

Open Settings, then Delete my account. The app asks you to confirm, and to sign in again if your last sign-in was a while ago; the deletion starts straight away.

Without the app

Email support@verdish.fr from your account's email address, with the subject "Account deletion". We acknowledge your request the same day and handle it within one month at most. A request from another address cannot be handled: we will ask you to write from your account's address.

What is erased

Your account and everything linked to it: your profile, your allergies, your dishes and their photos, your recipes, your progress, your usage counters, and, if you take part in the crowd, the dishes you put forward, their copy of the photo and your votes. This data disappears from the app and from our services within a few days at most: some erasures, at our subscription and analytics providers, go through requests that we repeat until they succeed.

What is kept, and for how long

• The technical records of calls to the artificial intelligence, which hold only a fingerprint of your account: they expire on their own within 90 days.
• One line in our administration log, which keeps the date of the erasure and a fingerprint of your technical identifier: 3 years.
• Our encrypted backup copies: 30 days at most. Nobody reads them except to repair a loss of data; photos of your dishes are not in them.
• If you emailed us to ask for the erasure, our exchange: 1 year after the last exchange.

We keep no proof of your agreements after deletion, except in backup copies, for 30 days at most.

Your subscription

Deleting your account does not cancel a running subscription: it is cancelled in your Apple or Google account, and remains payable until it is cancelled there.

For the details of what we collect and why, see our privacy policy.